Cisco ASR 1001, 1001-X, 1002, 1002-X, 1004, 1006 and 1013 Firmware version: IOS XE 3.13 Hardware versions: ASR1001, ASR1001-X, ASR1002, ASR1002-X, ASR1004, ASR1006 and ASR1013; Embedded Services Processor (ESP) Hardware versions: ASR1000-ESP5, ASR1000-ESP10, ASR1000-ESP20, ASR1000-ESP40, ASR1000-ESP100 and ASR1000-ESP200; Route Processor (RP) Hardware versions: ASR-1000-RP1 and ASR-1000-RP2; Line Card Hardware versions: ASR1000-6TGE and ASR1000-2T+20X1GE; FIPS-140 Security Policy - Security Level 1 Cisco Systems, Inc. © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Table of Contents 1 Introduction ................................................................................................................. 1 1.1 References ............................................................................................................ 1 1.2 FIPS 140-2 Submission Package.......................................................................... 1 2 Module Description .................................................................................................... 2 2.1 Cisco ASR (1001, 1001-X, 1002, 1002-X, 1004, 1006, and 1013) ..................... 2 2.2 Embedded Services Processor (5, 10, 20, 40, 100 and 200 Gbps) ....................... 4 2.3 Router Processor (RP1, RP2) ............................................................................... 6 2.4 Fixed Ethernet Line Cards (ASR1000-2T+20X1GE and ASR1000-6TGE) ....... 6 2.5 Module Validation Level ..................................................................................... 8 3 Cryptographic Boundary............................................................................................. 9 4 Cryptographic Module Ports and Interfaces ............................................................... 9 5 Roles, Services, and Authentication ......................................................................... 14 5.1 User Services ...................................................................................................... 14 5.2 Cryptographic Officer Services .......................................................................... 15 5.3 Unauthenticated User Services........................................................................... 15 6 Cryptographic Key/CSP Management ...................................................................... 16 7 Cryptographic Algorithms ........................................................................................ 23 7.1 Approved Cryptographic Algorithms ................................................................ 23 7.2 Non-Approved Algorithms allowed for use in FIPS-mode ............................... 24 7.3 Non-Approved Algorithms ................................................................................ 25 7.4 Self-Tests ............................................................................................................ 25 8 Physical Security....................................................................................................... 28 9 Secure Operation ....................................................................................................... 29 9.1 System Initialization and Configuration ............................................................ 29 9.2 IPsec Requirements and Cryptographic Algorithms .......................................... 30 i 9.3 Protocols ............................................................................................................. 30 9.4 Remote Access ................................................................................................... 31 9.5 Key Strength ....................................................................................................... 31 10 Related Documentation ............................................................................................. 31 11 Obtaining Documentation ......................................................................................... 31 11.1 Cisco.com ....................................................................................................... 31 11.2 Product Documentation DVD ........................................................................ 31 11.3 Ordering Documentation ................................................................................ 32 12 Documentation Feedback.......................................................................................... 32 13 Cisco Product Security Overview ............................................................................. 32 13.1 Reporting Security Problems in Cisco Products............................................. 33 14 Obtaining Technical Assistance ................................................................................ 34 14.1 Cisco Technical Support & Documentation Website ..................................... 34 14.2 Submitting a Service Request ......................................................................... 34 14.3 Definitions of Service Request Severity......................................................... 35 15 Obtaining Additional Publications and Information ................................................. 35 16 Definitions List ......................................................................................................... 37 ii 1 Introduction This is a non-proprietary Cryptographic Module Security Policy for the Cisco ASR 1001 and 1001-X with integrated Route Processor (RP) and integrated Embedded Services Processor (ESP), ASR 1002 with integrated RP and single ESP5 or ESP10, ASR1002-X with integrated RP and integrated ESP, ASR 1004 with single RP1 and single ESP10, ESP20 or RP2 and single ESP10, ESP20, ESP40, ASR1000-6TGE, or ASR1000- 2T+20X1GE, ASR 1006 with dual RP1 and dual ESP10, ESP20 or dual RP2 and dual ESP10, ESP20, ESP40, ESP100, single ASR1000-6TGE, ASR1000-2T+20X1GE, ASR 1013 with dual RP2 and ESP40, ESP100, ESP200, ASR1000-6TGE, or ASR1000- 2T+20X1GE from Cisco Systems, Inc., referred to in this document as the modules, routers, or by their specific model name. This security policy describes how modules meet the security requirements of FIPS 140-2 and how to run the modules in a FIPS 140- 2 mode of operation. FIPS 140-2 (Federal Information Processing Standards Publication 140-2 -- Security Requirements for Cryptographic Modules) details the U.S. Government requirements for cryptographic modules. More information about the FIPS 140-2 standard and validation program is available on the NIST website at http://csrc.nist.gov/groups/STM/cmvp/index.html. 1.1 References This document deals only with operations and capabilities of the module in the technical terms of a FIPS 140-2 cryptographic module security policy. More information is available on the module from the following sources: · The Cisco Systems website (http://www.cisco.com) contains information on the full line of products from Cisco Systems. · The NIST Cryptographic Module Validation Program website (http://csrc.nist.gov/groups/STM/cmvp/index.html) contains contact information for answers to technical or sales-related questions for the module. 1.2 FIPS 140-2 Submission Package The security policy document is one document in a FIPS 140-2 Submission Package. In addition to this document, the submission package includes: · Vendor Evidence · Finite State Machine · Other supporting documentation as additional references With the exception of this non-proprietary security policy, the FIPS 140-2 validation documentation is proprietary to Cisco Systems, Inc. and is releasable only under appropriate non-disclosure agreements. For access to these documents, please contact Cisco Systems, Inc. See "Obtaining Technical Assistance" section for more information. 1 2 Module Description 2.1 Cisco ASR (1001, 1001-X, 1002, 1002-X, 1004, 1006, and 1013) The Cisco ASR 1000 Series Router (ASR 1001, ASR 1001-X, ASR 1002, ASR 1002-X, ASR 1004, ASR 1006, and ASR 1013) is a highly scalable WAN and Internet Edge router platform that delivers embedded hardware acceleration for multiple Cisco IOS XE Software services without the need for separate service blades. In addition, the Cisco ASR 1000 Series Router is designed for business-class resiliency, featuring redundant Route and Embedded Services Processors, as well as software-based redundancy. With routing performance and IPsec Virtual Private Network (VPN) acceleration around ten-fold that of previous midrange aggregation routers with services enabled, the Cisco ASR 1000 Series Routers provides a cost-effective approach to meet the latest services aggregation requirement. This is accomplished while still leveraging existing network designs and operational best practices. Figure 1: ASR 1001 Figure 2: ASR 1001-X Figure 3: ASR 1002 Page 2 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Figure 4: ASR 1002-X Figure 5: ASR 1004 Figure 6: ASR 1006 Page 3 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Figure 7: ASR 1013 2.2 Embedded Services Processor (5, 10, 20, 40, 100 and 200 Gbps) The Cisco ASR 1000 Series Embedded Service Processors (ESPs) are based on the innovative, industry-leading Cisco QuantumFlow Processor for next-generation forwarding and queuing in silicon. These components use the first generation of the hardware and software architecture known as Cisco QuantumFlow Processor. The 5-, 10-, 20-, 40-, 100-, and 200-Gbps Cisco ASR 1000 Series ESPs provide centralized forwarding-engine options for the Cisco ASR 1000 Series Aggregation Services Routers. Page 4 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. ESP5 ESP10 ESP20 ESP40 ESP100 ESP200 Figure 8: ESPs The Cisco ASR 1000 Series ESPs are responsible for the data-plane processing tasks, and all network traffic flows through them. The modules perform all baseline packet routing operations, including MAC classification, Layer 2 and Layer 3 forwarding, quality-of- service (QoS) classification, policing and shaping, security access control lists (ACLs), VPN, load balancing, and NetFlow. Page 5 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. It should be noted that the ASR1001 and ASR1001-X uses an integrated ESP. They do not have a distinct part number but is referred to as the ESP2.5. Additionally, the ESP5 when used on both the ASR1002 and ASR1002-X is integrated into the module as well. 2.3 Router Processor (RP1, RP2) The Cisco ASR 1000 Series Route Processors running IOS XE 3.13 address the route- processing requirements of carrier-grade IP and Multiprotocol Label Switching (MPLS) packet infrastructures. Not only do they provide advanced routing capabilities, but they also monitor and manage the other components in the Cisco ASR 1000 Series Aggregation Services Router. It should be noted that both the ASR1001 and the ASR1002-X employ an integrated RP. The ASR1002 also has an integrated RP which in effect is an RP1. Figure 9: (a) RP1 and (b) RP2 2.4 Fixed Ethernet Line Cards (ASR1000-2T+20X1GE and ASR1000-6TGE) The Cisco ASR 1000 Series Fixed Ethernet Line Cards (ASR1000-2T+20X1GE and ASR1000-6TGE) are fixedport Ethernet line cards for the Cisco ASR 1000 Series Aggregation Services Routers. The line cards are capable of 40-Gbps full-duplex traffic forwarding using a fixed-port interface design. ASR1000-2T+20X1GE has twenty 1 Gigabit Ethernet ports and two 10 Gigabit Ethernet ports (Figure 1). ASR1000-6TGE has 6 10 Gigabit Ethernet ports (Figure 2). Figure 10: (a) ASR1000-2T+20X1GE and (b) ASR1000-6TGE Page 6 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. The validated configurations are comprised of the following components: Chassis: Embedded Service Processors (ESP): 1. ASR1001 1. ASR1000-ESP5 2. ASR1001-X 2. ASR1000-ESP10 3. ASR1002 3. ASR1000-ESP20 4. ASR1002-X 4. ASR1000-ESP40 5. ASR1004 5. ASR1000-ESP100 6. ASR1006 6. ASR1000-ESP200 7. ASR1013 Line Cards (LC): Route Processors (RP): 1. ASR1000-6TGE 1. ASR-1000-RP1 2. ASR1000-2T+20X1GE 2. ASR-1000-RP2 Hardware Configuration Route Embedded # Chassis Processor Service Provider Line Card 1 ASR 1001 Fixed configuration Not Applicable 2 ASR 1001-X Fixed configuration Not Applicable 3 N/A ASR 1002 Integrated RP ASR1000-6TGE, AST1000-2T+20X1GE 4 N/A 5 ASR 1002-X Fixed configuration Not Applicable 6 N/A Single RP1 7 N/A 8 ASR 1004 N/A ASR1000-6TGE, AST1000-2T+20X1GE 9 Single RP2 N/A 10 Single ESP40 11 Dual ESP10 Dual RP1 12 Dual ESP20 13 Dual ESP10 ASR 1006 ASR1000-6TGE, AST1000-2T+20X1GE 14 Dual ESP20 Dual RP2 15 Dual ESP40 16 Dual ESP100 17 Dual ESP40 18 ASR 1013 Dual RP2 Dual ESP100 ASR1000-6TGE, AST1000-2T+20X1GE 19 Dual ESP200 Table 1: Module Hardware Configurations running IOS XE 3.13 Page 7 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 2.5 Module Validation Level The following table lists the level of validation for each area in the FIPS PUB 140-2. No. Area Title Level 1 Cryptographic Module Specification 1 2 Cryptographic Module Ports and Interfaces 1 3 Roles, Services, and Authentication 3 4 Finite State Model 1 5 Physical Security 1 6 Operational Environment N/A 7 Cryptographic Key management 1 8 Electromagnetic Interface/Electromagnetic Compatibility 1 9 Self-Tests 1 10 Design Assurance 3 11 Mitigation of Other Attacks N/A Overall Overall module validation level 1 Table 2: Module Validation Level Page 8 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 3 Cryptographic Boundary The cryptographic boundary for the Cisco ASR 1001, ASR 1001-X, ASR 1002, ASR 1002-X, ASR 1004, ASR 1006, and ASR 1013 are defined as encompassing the "top," "front," "left," "right," and "bottom" surfaces of the case; all portions of the "backplane" of the case. 4 Cryptographic Module Ports and Interfaces Each module provides a number of physical and logical interfaces to the device, and the physical interfaces provided by the module are mapped to four FIPS 140-2 defined logical interfaces: data input, data output, control input, and status output. The logical interfaces and their mapping are described in the following tables: Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (3) Data Input Interface Console Port Auxiliary Port 10/100 Management Ethernet Port Port Adapter Interface (3) Data Output Interface Console Port Auxiliary Port 10/100 Management Ethernet Port Port Adapter Interface (3) Control Input Interface Console Port Auxiliary Port 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port Power Switch Port Adapter Interface (3) Status Output Interface LEDs USB Ports (Up to 2) Console Port Auxiliary Port 10/100 Management Ethernet Port Power Plug Power interface Table 3: ASR 1001 Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (3) Data Input Interface Console Port Auxiliary Port 10/100 Management Ethernet Port Port Adapter Interface (3) Data Output Interface Console Port Auxiliary Port Page 9 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Physical Interfaces FIPS 140-2 Logical Interfaces 10/100 Management Ethernet Port Port Adapter Interface (3) Control Input Interface Console Port Auxiliary Port 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port Power Switch Port Adapter Interface (3) Status Output Interface LEDs USB Ports (Up to 2) Console Port Auxiliary Port 10/100 Management Ethernet Port Power Plug Power interface Table 4: ASR 1001-X Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (3) Data Input Interface Console Port Auxiliary Port 10/100 Management Ethernet Port GigE port (4) Port Adapter Interface (3) Data Output Interface Console Port Auxiliary Port 10/100 Management Ethernet Port GigE port (4) Port Adapter Interface (3) Control Input Interface Console Port Auxiliary Port 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port Power Switch Port Adapter Interface (3) Status Output Interface LEDs USB Ports (Up to 2) Console Port Auxiliary Port 10/100 Management Ethernet Port Power Plug Power interface Table 5: ASR 1002 with ESP5 or ESP10 Page 10 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (3) Data Input Interface Console Port Auxiliary Port 10/100 Management Ethernet Port GigE port (6) Port Adapter Interface (3) Data Output Interface Console Port Auxiliary Port 10/100 Management Ethernet Port GigE port (6) Port Adapter Interface (3) Control Input Interface Console Port Auxiliary Port 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port Power Switch Port Adapter Interface (3) Status Output Interface Console Port Auxiliary Port 10/100 Management Ethernet Port LEDs USB Ports (Up to 2) Power Plug Power interface Table 6 - ASR 1002-X Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (8) Data Input Interface Console Port Auxiliary Port 10/100 Management Ethernet Port GigE port (10) Port Adapter Interface (8) Data Output Interface Console Port Auxiliary Port 10/100 Management Ethernet Port GigE port (10) Port Adapter Interface (8) Control Input Interface Page 11 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Console Port Auxiliary Port 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port Power Switch Port Adapter Interface (8) Status Output Interface LEDs USB Ports (Up to 2) Console Port Auxiliary Port 10/100 Management Ethernet Port Power Plug Power interface Table 7: ASR 1004 with RP 1 or RP 2 and ESP10 or ESP20 or ESP40 Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (12) Data Input Interface Console Port Auxiliary Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) GigE port (10) Port Adapter Interface (12) Data Output Interface Console Port Auxiliary Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) GigE port (10) Port Adapter Interface (12) Control Input Interface Console Port Auxiliary Port (1 per RP) 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) Power Switch Port Adapter Interface (12) Status Output Interface LEDs USB Ports (Up to 2 per RP) Console Port Auxiliary Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) Power Plug Power interface Table 8: ASR 1006 with dual RP 1 or RP 2 and dual ESP10 or ESP20 or ESP40 Page 12 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Physical Interfaces FIPS 140-2 Logical Interfaces Port Adapter Interface (12) Data Input Interface Console Port Auxiliary Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) GigE port (10) Port Adapter Interface (12) Data Output Interface Console Port Auxiliary Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) GigE port (10) Port Adapter Interface (12) Control Input Interface Console Port Auxiliary Port (1 per RP) 10/100 BITS Ethernet Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) Power Switch Port Adapter Interface (12) Status Output Interface LEDs USB Ports (Up to 2 per RP) Console Port Auxiliary Port (1 per RP) 10/100 Management Ethernet Port (1 per RP) Power Plug Power interface Table 9: ASR 1013 with dual RP 2 and dual ESP40 or ESP 100or ESP 200 Page 13 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 5 Roles, Services, and Authentication Authentication is identity-based. Each user is authenticated upon initial access to the module. There are two main roles in the router that operators may assume: the Crypto Officer role and the User role. The administrator of the router assumes the Crypto Officer role in order to configure and maintain the router using Crypto Officer services, while the Users exercise only the basic User services. The module supports RADIUS and TACACS+ for authentication. A complete description of all the management and configuration capabilities of the modules can be found in the Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide Manual and in the online help for the modules. The User and Crypto Officer passwords and all shared secrets must each be at least eight (8) characters long, including at least one letter and at least one number character, in length (enforced procedurally). See the Secure Operation section for more information. If six (6) integers, one (1) special character and one (1) alphabet are used without repetition for an eight (8) digit PIN, the probability of randomly guessing the correct sequence is one (1) in 4,488,223,369,069,440 (this calculation is based on the assumption that the typical standard American QWERTY computer keyboard has 10 Integer digits, 52 alphabetic characters, and 32 special characters providing 94 characters to choose from in total. Since it is claimed to be for 8 digits with no repetition, then the calculation should be 94 x 93 x 92 x 91 x 90 x 89 x 88 x 87). In order to successfully guess the sequence in one minute would require the ability to make over 74,803,722,817,824 guesses per second, which far exceeds the operational capabilities of the module. Additionally, when using RSA-based authentication, RSA key pair has a modulus size of at least 2048 bits, thus providing at least 112 bits of strength. Assuming the low end of that range, an attacker would have a 1 in 280 chance of randomly obtaining the key, which is much stronger than the one in a million chance required by FIPS 140-2. To exceed a one in 100,000 probability of a successful random key guess in one minute, an attacker would have to be capable of approximately 1.2x1019 attempts per minute, which far exceeds the operational capabilities of the modules to support. 5.1 User Services A User enters the system by accessing the console/auxiliary port with a terminal program or SSH v2 session to a LAN port or the 10/100 management Ethernet port. The module prompts the User for their username/password combination. If the username/password combination is correct, the User is allowed entry to the module management functionality. The services available to the User role consist of the following: · Status Functions - View state of interfaces and protocols, firmware version · Terminal Functions - Adjust the terminal session (e.g., lock the terminal, adjust flow control) · Directory Services - Display directory of files kept in memory · Perform Self-Tests ­ Perform the FIPS 140 start-up tests on demand Page 14 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. · Perform Cryptography ­ Use the cryptography provided by the module (e.g., IPsec and GDOI) 5.2 Cryptographic Officer Services A Crypto Officer enters the system by accessing the console/auxiliary port with a terminal program or SSH v2 session to a LAN port or the 10/100 management Ethernet port. The Crypto Officer authenticates in the same manner as a User. The Crypto Officer is identified by accounts that have a privilege level 15 (versus the privilege level 1 for users). A Crypto Officer may assign permission to access the Crypto Officer role to additional accounts, thereby creating additional Crypto Officers. The Crypto Officer role is responsible for the configuration and maintenance of the router. The Crypto Officer services consist of the following: · Configure the module - Define network interfaces and settings, create command aliases, set the protocols the router will support, enable interfaces and network services, set system date and time, and load authentication information. · Define Rules and Filters - Create packet Filters that are applied to User data streams on each interface. Each Filter consists of a set of Rules, which define a set of packets to permit or deny based characteristics such as protocol ID, addresses, ports, TCP connection establishment, or packet direction. · Status Functions - View the module configuration, routing tables, active sessions, use get commands to view SNMP MIB statistics, health, temperature, memory status, voltage, packet statistics, review accounting logs, and view physical interface status. · Manage the module - Log off users, shutdown or reload the router, manually back up router configurations, view complete configurations, manage user rights, initiate power-on self-tests on demand and restore router configurations. · Set Encryption/Bypass - Set up the configuration tables for IP tunneling. Set keys and algorithms to be used for each IP range or allow plaintext packets to be set from specified IP address. · Perform Self-Tests ­ Perform the FIPS 140 start-up tests on demand 5.3 Unauthenticated User Services The services for someone without an authorized role are to view the status output from the module's LED pins, perform bypass services and cycle power. Page 15 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 6 Cryptographic Key/CSP Management The module securely administers both cryptographic keys and other critical security parameters such as passwords. The tamper evidence seals provide physical protection for all keys. All keys are also protected by the password-protection on the Crypto Officer operator logins, and can be zeroized by the Crypto Officer. All zeroization consists of overwriting the memory that stored the key. Keys are exchanged and entered electronically or via Internet Key Exchange (IKE). The module supports the following critical security parameters (CSPs): CSP# Name Key Type Description Storage Zeroization 1 DRBG entropy CTR (using AES-256) This is the entropy for SP DRAM Power cycle the input 256-bit 800-90 RNG. (plaintext) device 2 DRBG Seed (IOS CTR (using AES-256) This DRBG seed is DRAM Automatically XE) 384-bits collected from the onboard (plaintext) every 400 bytes, Cavium cryptographic or turn off the processor. router. 3 DRBG V CTR (using AES-256) Internal V value used as part DRAM Power cycle the 256-bit of SP (plaintext) device 800-90 CTR_DRBG 4 DRBG Key CTR (using AES-256) Internal Key value used as DRAM Power cycle the 256-bit part of SP (plaintext) device 800-90 CTR_DRBG 5 Diffie-Hellman DH 2048 ­ 4096 bits The shared exponent used in DRAM Zeroized upon Shared Secret Diffie-Hellman (DH) (plaintext) deletion. exchange. Created per the Diffie-Hellman protocol. 6 Diffie Hellman DH 2048 ­ 4096 bits The private exponent used DRAM Zeroized upon private exponent in Diffie-Hellman (DH) (plaintext) deletion. exchange. This CSP is created using the ANSI X9.31 RNG (Nitrox/Octeon II). 7 Diffie Hellman DH 2048 ­ 4096 bits The p used in Diffie- DRAM Zeroized upon public key Hellman (DH) exchange. (plaintext) deletion. This CSP is created using the ANSI X9.31 RNG (Nitrox/Octeon II). 8 skeyid Keyed SHA-1 160-bits Value derived per the IKE DRAM Automatically protocol based on the peer (plaintext) after IKE authenticationSSH session method chosen. terminated. Page 16 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. CSP# Name Key Type Description Storage Zeroization 9 skeyid_a Keyed SHA-1 160-bits The IKE key derivation key DRAM Automatically for non ISAKMP security (plaintext) after IKE associations. session terminated. 10 skeyid_d Keyed SHA-1 160-bits The IKE key derivation key DRAM Automatically for non ISAKMP security (plaintext) after IKE associations. session terminated. 11 skeyid_e Keyed SHA-1 160-bits The IKE key derivation key DRAM Automatically for non ISAKMP security (plaintext) after IKE associations. session terminated. 12 IKE session Triple-DES -168 bits The IKE session encrypt DRAM Automatically encrypt key key. This key is created per (plaintext) after IKE the Internet Key Exchange session AES -128, 192, or 256 Key Establishment protocol. terminated. bits 13 IKE session SHA-1 HMAC The IKE session DRAM Automatically authentication key 160-bits authentication key. This key (plaintext) after IKE is created per the Internet session Key Exchange Key terminated. Establishment protocol. 14 ISAKMP preshared Secret The key used to generate NVRAM # no crypto At least eight IKE (non-compliant) skeyid (plaintext) isakmp key characters during preshared-key authentication. # no crypto isakmp key command zeroizes it. This key can have two forms based on whether the key is related to the hostname or the IP address. This CSP is entered by the Cryptographic Officer. 15 IKE RSA Private RSA (Private Key) The key used in IKE NVRAM # crypto key Key 2048 ­ 4096 bits authentication. # crypto key (plaintext) zeroize rsa zeroize rsa command zeroizes it. 16 IKE RSA Public RSA (Public Key) The key used in IKE NVRAM # crypto key Key 2048 ­ 4096 bits authentication. # crypto key (plaintext) zeroize rsa zeroize rsa command zeroizes it. 17 Triple-DES -168 bits Page 17 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. CSP# Name Key Type Description Storage Zeroization IPsec encryption AES -128, 192, or 256 The IPsec encryption key. DRAM Automatically key bits This key is created per the (plaintext) when IPsec Internet Key Exchange Key session Establishment protocol. terminated. 18 IPsec SHA-1 HMAC 160- The IPsec authentication DRAM Automatically authentication key bits key. This key is created per (plaintext) when IPsec the Internet Key Exchange session Key Establishment protocol. terminated. 19 Operator password Shared Secret, at least The password of the NVRAM Overwrite with eight characters operator. This CSP is (plaintext) new password entered by the Cryptographic Officer. 20 Enable password Shared Secret, at least The plaintext password of NVRAM Overwrite with eight characters the CO role. This CSP is (plaintext) new password entered by the Cryptographic Officer. 21 Enable secret Shared Secret, at least The obfuscated password of NVRAM Overwrite with eight characters the CO role. However, the (plaintext) new password algorithm used to obfuscate this password is not FIPS approved. Therefore, this password is considered plaintext for FIPS purposes. This password is zeroized by overwriting it with a new password. The Cryptographic Operator optionally configures the module to obfuscate the Enable password. This CSP is entered by the Cryptographic Officer. 22 RADIUS secret Shared Secret, 16 The RADIUS shared secret. NVRAM # no radius- characters This CSP is entered by the (plaintext), server key Cryptographic Officer. DRAM (plaintext) 23 TACACS+ secret Shared Secret, 16 The TACACS+ shared NVRAM # no tacacs- characters secret. This CSP is entered (plaintext), server key by the Cryptographic DRAM Officer. (plaintext) Page 18 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. CSP# Name Key Type Description Storage Zeroization 24 SSH Private Key RSA (Private Key) The SSH private key for the NVRAM SSH private key 2048 ­ 4096 bits module. RSA key sizes (plaintext) is zeroized by 2048 - 4096 bits. either deletion (via # crypto key zeroize rsa) or by overwriting with a new value of the key 25 SSH Public Key RSA (Public Key) The SSHpublic key for the NVRAM Zeroized upon 2048 ­ 4096 bits module. RSA key sizes (plaintext) deletion. 2048 - 4096 bits. 26 SSH Session Key Triple-DES 168- bits The SSH session key. This DRAM Automatically key is created through SSH (plaintext) when the SSH key establishment. session is AES 128-, 192-, or terminated. 256- bits 27 GDOI Data Triple-DES 168-bits This key is created using the DRAM Automatically Security Key "GROUPKEY-PULL" (plaintext) when session (TEK) registration protocol with terminated. GDOI. AES 128-, 192-, or 256- bits 28 GDOI Group Key Triple-DES 168- bits This key is created using the DRAM Automatically Encrypting Key "GROUPKEY-PUSH" (plaintext) when session (KEK) registration protocol with terminated. GDOI. AES 128-, 192-, or 256- bits 29 TLS Server RSA RSA (Private Key) Identity certificates for NVRAM TLS Server private key 2048-, 4096-bit module itself and also used plaintext RSA private key in TLS negotiations. is zeroized by Generated using the "crypto either deletion key generate rsa" (via # crypto key zeroize rsa) or by overwriting with a new value of the key. 30 TLS Server RSA RSA (Public Key) Identity certificates for NVRAM Zeroized upon public key 2048-, 4096-bit module itself and also used plaintext deletion. in TLS negotiations. Generated using the "crypto key generate rsa" Page 19 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. CSP# Name Key Type Description Storage Zeroization 31 TLS pre-master Shared Secret, 384-bits Shared secret created using DRAM Automatically secret asymmetric cryptography (plaintext) when TLS from which new TLS session session keys can be created. terminated. Created as part of TLS session establishment 32 TLS Traffic Keys Triple-DES 168-bits This is the TLSsession key. DRAM Automatically Generated using the TLS (plaintext) when TLS protocol. session AES 128-,192-,256- terminated. bits HMAC SHA-1 160- bits 33 SNMPv3 Password Secret 256 bits This secret is used to derive DRAM Powercycle HMAC-SHA1 key for SNMPv3 Authentication 34 snmpEngineID Shared secret 32-bits Unique string to identify the NVRAM # no snmp- SNMP engine server engineID local engineid- string, overwriitten with new engine ID 35 SNMP session key AES 128-bit Encrypts SNMP traffic DRAM Power cycle Table 10: CSPs Page 20 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. The services accessing the CSPs, the type of access ­ read (r), write (w) and zeroized/delete (d) ­ and which role accesses the CSPs are listed below. User Role CO Role CSP# Network Status Terminal Directory Configure Define Status Manag Set Rules and ement Encryption/ Filter Bypass 1 r d rwd 2 r d rwd 3 r d rwd 4 r d rwd 5 r rwd 6 r rwd 7 r rwd 8 r rwd 9 r rwd 10 r rwd 11 r rwd 12 r rwd 13 r rwd 14 r rwd 15 r d rw 16 r d rw 17 r rwd 18 r rwd 19 r rwd 20 rwd 21 rwd 22 rwd 23 rwd 24 rwd Page 21 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. User Role CO Role CSP# Network Status Terminal Directory Configure Define Status Manag Set Rules and ement Encryption/ Filter Bypass 25 rwd 26 rwd 27 r rwd 28 r rwd 29 rwd 30 rwd 31 rwd 32 rwd 33 rwd 34 rwd 35 rwd Table 11: Role CSP Access Page 22 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 7 Cryptographic Algorithms 7.1 Approved Cryptographic Algorithms The Cisco ASR 1000 supports many different cryptographic algorithms. However, only FIPS approved algorithms may be used while in the FIPS mode of operation. The following table identifies the approved algorithms included in the ASR 1000 for use in the FIPS mode of operation. Algorithm Supported Mode Cert. # IOS XE (Route Processor 1 and Route Processor 2) AES ECB (128 , 192 , 256); CBC (128 , 2817 192 , 256); CFB128 (128 , 192 , 256), CTR (128 , 192 , 256), GCM (128 , 192 , 256) CBC (128 , 192 , 256) 2783 SHS SHA-1, -256, -384, and -512 (Byte 2361 Oriented) SHA-1, -256, -384, and -512 (Byte 2338 Oriented) HMAC SHS SHA-1, -256, -384, and -512 1764 DRBG CTR (using AES-256) 481 RSA PKCS#1 v.1.5, 1024-4096 bit key 1471 1024-bit keys allowed for signature verification only The following methods are non- approved: · Key Generation: MOD: 1024-bit keys and 1536-bit keys · Signature Generation: 1024-bit keys and 1536-bit keys Triple-DES TCBC (KO 1,2 ) 1670 TCBC (KO 1,2 ) 1671 TCBC (KO 1,2 ) 1688 CVL TLS KDF, IKEv1/IKEv2 KDF, SSH 253 KDF, SNMP KDF Note: The TLS, IKEv1/IKEv2, SSH, and SNMP protocols have not been reviewed or tested by the CAVP and CMVP. Cavium Nitrox CN2420 (Embedded Services Processors 2.5 and, 5) Page 23 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. Algorithm Supported Mode Cert. # AES CBC (128, 192, 256) 333 SHS (SHA-1) Byte Oriented 408 HMAC SHA-1 Byte Oriented 137 Triple-DES KO 1 & 2, CBC 397 Cavium Nitrox CN2435 (Embedded Services Processor 10) AES CBC (128, 192, 256) 333 SHS (SHA-1) Byte Oriented 408 HMAC SHA-1 Byte Oriented 137 Triple-DES KO 1 & 2, CBC 397 Cavium Nitrox CN2450 (Embedded Services Processor 20) AES CBC (128, 192, 256) 333 SHS (SHA-1) Byte Oriented 408 HMAC SHA-1 Byte Oriented 137 Triple-DES KO 1 & 2, CBC 397 Cavium Nitrox CN2460 (Embedded Services Processor 40) AES CBC (128, 192, 256) 333 SHS (SHA-1) Byte Oriented 408 HMAC SHA-1 Byte Oriented 137 Triple-DES KO 1 & 2, CBC 397 Cavium Octeon II CN6870 (Embedded Services Processor 100) AES ECB, CBC (128, 192, 256) 2346 SHS (SHA-1) Byte Oriented 2023 HMAC SHA-1 Byte Oriented 1455 Triple-DES KO 1,2 - CBC 1469 Cavium Octeon II CN6880 (Embedded Services Processor 200) AES ECB, CBC (128, 192, 256) 2346 SHS (SHA-1) Byte Oriented 2023 HMAC SHA-1 Byte Oriented 1455 Triple-DES KO 1,2 - CBC 1469 Table 12: FIPS-Approved Algorithms for use in FIPS Mode 7.2 Non-Approved Algorithms allowed for use in FIPS-mode The ASR 1000 cryptographic module implements the following non-Approved algorithms that are allowed for use in FIPS-mode: · Diffie-Hellman ­ provides between 112 and 150-bits of encryption strength. Diffie-Hellman with less than 112-bit of security strength is non-compliant and may not be used. Page 24 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. · RSA Key Wrapping ­ provides 112-bits of encryption strength. RSA with less than 112-bit of security strength is non-compliant and may not be used. · Non-approved RNG for seeding the DRBG. 7.3 Non-Approved Algorithms The ASR 1000 cryptographic module implements the following non-approved algorithms that are not permitted for use in FIPS 140-2 mode of operations: Service Non-Approved Algorithm SSH* Hashing: MD5, MACing: HMAC MD5 Symmetric: DES, Asymmetric: 1024-bit RSA, 1024-bit Diffie-Hellman TLS* Hashing: MD5, MACing: HMAC MD5 Symmetric: DES, RC4 Asymmetric: 1024-bit RSA, 1024-bit Diffie-Hellman IPsec* Hashing: MD5, MACing: HMAC MD5 Symmetric: DES, RC4 Asymmetric: 1024-bit RSA, 1024-bit Diffie-Hellman SNMP* Hashing: MD5, MACing: HMAC MD5 Symmetric: DES, RC4 Asymmetric: 1024-bit RSA, 1024-bit Diffie-Hellman Initialization** SHA-1 (non-compliant) Table 12: Non-Approved Algorithms Note: Services marked with a single asterisk (*) may use non-compliant cryptographic algorithms. Use of these algorithms are prohibited in a FIPS-approved mode of operation. Note: Services marked with a double asterisk (**) make use of a non-compliant hash algorithm at various points during initialization. This algorithm is does not provide any cryptographic protection. Page 25 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. The modules support the following key establishment schemes1: · GDOI (key wrapping; key establishment methodology provides 112 or 128 bits of encryption strength); 7.4 Self-Tests The modules include an array of self-tests that are run during startup and periodically during operations to prevent any secure data from being released and to insure all components are functioning correctly. The modules implement the following power-on self-tests: · Route Processor (Integrated, RP1 and RP2) o Known Answer Tests: AES KAT (2), AES-GCM KAT, SHA-1 KAT (2), SHA-256 KAT (2), SHA-384 KAT (2), SHA-512 KAT (2), HMAC SHA-1 KAT, HMAC SHA-256 KAT, HMAC SHA-384 KAT, HMAC SHA-512 KAT, Triple-DES KAT (3), DRBG KAT, RSA KAT. o Firmware Integrity Test (SHA-256) · Embedded Services Processor (Integrated, ESP5, ESP10, ESP20, ESP40, ESP100, and ESP200) o Known Answer Tests: AES KAT, SHS KAT, HMAC KAT, Triple-DES KAT, The modules perform all power-on self-tests automatically at boot. All power-on self- tests must be passed before any operator can perform cryptographic services. The power- on self-tests are performed after the cryptographic systems are initialized but prior any 1 In addition to Diffie-Hellman listed above. Page 26 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. other operations; this prevents the module from passing any data during a power-on self- test failure. In addition, the modules also provide the following conditional self-tests: · Route Processor (Integrated, RP1, and RP2) o Continuous Random Number Generator test for the FIPS-approved DRBG o Continuous Random Number Generator test for the non-approved RNG o Pair-Wise Consistency Test for RSA signature keys o Pair-Wise Consistency Test for RSA keys used in key establishment (key transport) o Conditional Bypass Test · Embedded Services Processor (Integrated, ESP5, ESP10, ESP20, ESP40, ESP100, and ESP200) o Conditional Bypass Test Page 27 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 8 Physical Security The modules are production grade multi-chip standalone cryptographic modules that meet level 1 physical security requirements. Page 28 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 9 Secure Operation 9.1 System Initialization and Configuration Step1 - The value of the boot field must be 0x0102. This setting disables break from the console to the ROM monitor and automatically boots. From the "configure terminal" command line, the Crypto Officer enters the following syntax: config-register 0x0102 Step 2 - The Crypto Officer must create the "enable" password for the Crypto Officer role. Procedurally, the password must be at least 8 characters, including at least one letter and at least one number, and is entered when the Crypto Officer first engages the "enable" command. The Crypto Officer enters the following syntax at the "#" prompt: enable secret [PASSWORD] Step 3 - The Crypto Officer must set up the operators of the module. The Crypto Officer enters the following syntax at the "#" prompt: Username [USERNAME] Password [PASSWORD] Step 4 ­ For the created operators, the Crypto Officer must always assign passwords (of at least 8 characters, including at least one letter and at least one number) to users. Identification and authentication on the console/auxiliary port is required for Users. From the "configure terminal" command line, the Crypto Officer enters the following syntax: line con 0 password [PASSWORD] login local Step 5 - The Crypto Officer may configure the module to use RADIUS or TACACS+ for authentication. Configuring the module to use RADIUS or TACACS+ for authentication is optional. If the module is configured to use RADIUS or TACACS+, the Crypto-Officer must define RADIUS or TACACS+ shared secret keys that are at least 8 characters long, including at least one letter and at least one number. Step 6 - Dual IOS mode is not allowed. ROMMON variable IOSXE_DUAL_IOS must be set to 0. Step 7 - In service software upgrade (ISSU) is not allowed. The operator should not perform in service software upgrade of an ASR1000 FIPS validated firmware image Step 8 - Use of the debug.conf file is not allowed. The operator should not create the bootflash:/debug.conf file and use it for setting environment variables values. Step 9 ­ Execute the "platform ipsec fips-mode" command. Page 29 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. NOTE: The keys and CSPs generated in the cryptographic module during FIPS mode of operation cannot be used when the module transitions to non-FIPS mode and vice versa. While the module transitions from FIPS to non-FIPS mode or from non-FIPS to FIPS mode, all the keys and CSPs are to be zeroized by the Crypto Officer. 9.2 IPsec Requirements and Cryptographic Algorithms Step 1 - The only type of key management that is allowed in FIPS mode is Internet Key Exchange (IKE) (non-compliant). Step 2 - Although the IOS implementation of IKE allows a number of algorithms, only the following algorithms are allowed in a FIPS 140-2 configuration: · ah-sha-hmac · ah-sha256-hman · ah-sha384-hman · ah-sha512-hman · esp-sha-hmac · esp-sha256-hman · esp-sha384-hman · esp-sha512-hman · esp-3des · esp-aes · esp-gcm · esp-gmac Step 3 - The following algorithms shall not be used: · MD-5 for signing · MD-5 HMAC · DES 9.3 Protocols Secure DNS is not allowed in FIPS mode of operation and shall not be configured. Page 30 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 9.4 Remote Access SSH access to the module is allowed in FIPS approved mode of operation, using SSH v2 and a FIPS approved algorithm. TLS communications with the module are allowed in FIPS approved mode. SNMPv3 communications with the module are allowed in FIPS approved mode. 9.5 Key Strength Key sizes with security strength of less than 112-bits may not be used in FIPS mode. 10 Related Documentation This document deals only with operations and capabilities of the security appliances in the technical terms of a FIPS 140-2 cryptographic device security policy. More information is available on the security appliances from the sources listed in this section and from the following source: · The NIST Cryptographic Module Validation Program website (http://csrc.nist.gov/groups/STM/cmvp/index.html) contains contact information for answers to technical or sales-related questions for the security appliances. 11 Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems. 11.1 Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml 11.2 Product Documentation DVD Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation. The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco Page 31 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available. The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL: http://www.cisco.com/go/marketplace/ 11.3 Ordering Documentation Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL: http://www.cisco.com/go/marketplace/ Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001. 12 Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com. You can send comments about Cisco documentation to bug-doc@cisco.com. You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. 13 Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html From this site, you can perform these tasks: · Report security vulnerabilities in Cisco products. Page 32 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. · Obtain assistance with security incidents that involve Cisco products. · Register to receive security information from Cisco. A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL: http://tools.cisco.com/security/center/rss.x?i=44 13.1 Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified vulnerability in a Cisco product, contact PSIRT: · Emergencies -- security-alert@cisco.com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies. · Nonemergencies -- psirt@cisco.com In an emergency, you can also reach PSIRT by telephone: · 1 877 228-7302 · 1 408 525-6532 Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html The link on this page has the current PGP key ID in use. Page 33 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 14 Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. 14.1 Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL: http://www.cisco.com/techsupport Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. 14.2 Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. Page 34 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 Australia: 1 800 805 227 EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts 14.3 Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1) ­ Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2) ­ Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Severity 3 (S3) ­ Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Severity 4 (S4) ­ You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. 15 Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. · Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/ · Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com Page 35 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. · Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet · Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj · Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL: http://www.cisco.com/en/US/products/index.html · Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL: http://www.cisco.com/discuss/networking · World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Page 36 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. 16 Definitions List ACL Access Control List AES Advanced Encryption Standard ASR Aggregation Services Router CMVP Cryptographic Module Validation Program CSE Communications Security Establishment (Canada) CSP Critical Security Parameter DRAM Dynamic RAM DRBG Deterministic random bit generator EDC Error Detection Code ESP Embedded Services Processor FIPS Federal Information Processing Standard Gbps Gigabits per second GDOI Group Domain of Interpretation GigE Gigabit Ethernet HMAC Hash Message Authentication Code HTTP Hyper Text Transfer Protocol IKE Internet Key Exchange IP Internet Protocol ISAKMP Internet Security Association and Key Management Protocol ISSU In service software upgrade KAT Known Answer Test KDF Key Derivation Function LAN Local Area Network LED Light Emitting Diode MAC Message Authentication Code MPLS Multiprotocol Label Switching NIST National Institute of Standards and Technology NVRAM Non-Volatile Random Access Memory PIN Personal Identification Number QoS Quality of Service RADIUS Remote Authentication Dial-In User Service Page 37 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice. RAM Random Access Memory RNG Random Number Generator RP Route Processor RSA Rivest Shamir and Adleman method for asymmetric encryption SHA Secure Hash Algorithm SNMP Simple Network Management Protocol SSH Secure Shell TACACS Terminal Access Controller Access Control System TCP Transmission Control Protocol TDES Triple Data Encryption Standard TLS Transport Layer Security USB Universal Serial Bus VPN Virtual Private Network Page 38 of 38 © Copyright 2015 Cisco Systems, Inc. This document may be freely reproduced and distributed whole and intact including this Copyright Notice.