Bomgar Corporation B200TM and B300TM Remote Support Appliances (Hardware Versions: B200 and B300; Firmware Version: Base version 3.0.5FIPS; Software Version: 10.2.8FIPS) FIPS 140-2 Security Policy Level 2 Validation Document Version 1.0 Prepared for: Prepared by: Bomgar Corporation Corsec Security, Inc. 578 Highland Colony Parkway 10340 Democracy Lane, Suite 201 Paragon Centre, Suite 300 Fairfax, VA 22030 Ridgeland, MS 39157 Phone: (601) 519-0123 Phone: (703) 267-6050 Toll-Free : (866) 205-3650 Fax: (601) 510-9080 Fax: (703) 267-6810 http://www.bomgar.com/ http://www.corsec.com/ © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Table of Contents 1 INTRODUCTION ...............................................................................................................................................4 1.1 PURPOSE........................................................................................................................................................4 1.2 REFERENCES..................................................................................................................................................4 1.3 DOCUMENT ORGANIZATION ..........................................................................................................................4 2 BOMGAR B200TM AND B300TM REMOTE SUPPORT APPLIANCES .......................................................5 2.1 OVERVIEW ....................................................................................................................................................5 2.2 MODULE SPECIFICATION ............................................................................................................................... 7 2.3 MODULE INTERFACES ...................................................................................................................................8 2.4 ROLES AND SERVICES.................................................................................................................................. 11 2.4.1 Crypto Officer Role ......................................................................................................................... 11 2.4.2 User Role ......................................................................................................................................... 12 2.4.3 Unauthenticated Operator Services ................................................................................................ 12 2.4.4 Authentication Mechanism .............................................................................................................. 12 2.5 PHYSICAL SECURITY ................................................................................................................................... 13 2.6 OPERATIONAL ENVIRONMENT ..................................................................................................................... 13 2.7 CRYPTOGRAPHIC KEY MANAGEMENT......................................................................................................... 13 2.8 EMI/EMC ................................................................................................................................................... 16 2.9 SELF-TESTS ................................................................................................................................................. 16 2.10 DESIGN ASSURANCE.................................................................................................................................... 16 2.11 MITIGATION OF OTHER ATTACKS ............................................................................................................... 17 2.12 CRYPTOGRAPHIC MODULE SECURITY POLICY ............................................................................................ 17 3 SECURE OPERATION .................................................................................................................................... 18 3.1 INITIAL SETUP ............................................................................................................................................. 18 3.1.1 B200 Hardware Setup ..................................................................................................................... 18 3.1.2 B200 Label Inspection ..................................................................................................................... 18 3.1.3 B300 Hardware Setup ..................................................................................................................... 20 3.1.4 B300 Label Inspection and Application .......................................................................................... 21 3.1.5 Firmware/Software Version Verification ........................................................................................ 25 3.2 FIPS MODE COMPLIANCE ........................................................................................................................... 25 3.3 CRYPTO OFFICER GUIDANCE....................................................................................................................... 25 3.3.1 Management .................................................................................................................................... 25 3.3.2 Zeroization ...................................................................................................................................... 25 3.4 USER GUIDANCE ......................................................................................................................................... 26 4 ACRONYMS...................................................................................................................................................... 27 Table of Figures FIGURE 1 ­ BOMGAR B200 (LEFT) AND B300 .................................................................................................................5 FIGURE 2 ­ TYPICAL DEPLOYMENT ................................................................................................................................ 6 FIGURE 3 ­ BLOCK DIAGRAM FOR THE B200..................................................................................................................7 FIGURE 4 ­ BLOCK DIAGRAM FOR THE B300..................................................................................................................8 FIGURE 5 ­ FRONT VIEW OF B200 ..................................................................................................................................9 FIGURE 6 ­ REAR VIEW OF B200 ....................................................................................................................................9 FIGURE 7 ­ FRONT AND REAR VIEW OF B300 .............................................................................................................. 10 FIGURE 8 ­ B200 TOP LABEL PLACEMENT ................................................................................................................... 18 FIGURE 9 ­ B200 BOTTOM LABEL PLACEMENT............................................................................................................ 19 FIGURE 10 ­ B200 LEFT TOP LABEL PLACEMENT ........................................................................................................ 19 Bomgar B200TM and B300TM Remote Support Appliances Page 2 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 FIGURE 11 ­ B200 REAR VENT LABEL PLACEMENT ..................................................................................................... 20 FIGURE 12 ­ B300 TOP LABEL PLACEMENT ................................................................................................................. 21 FIGURE 13 ­ B300 BOTTOM LABEL PLACEMENT.......................................................................................................... 22 FIGURE 14 ­ B300 REAR VENT LABEL PLACEMENT ..................................................................................................... 22 FIGURE 15 ­ SSL CONFIGURATION PAGE ..................................................................................................................... 24 List of Tables TABLE 1 ­ SECURITY LEVEL PER FIPS 140-2 SECTION ..................................................................................................6 TABLE 2 ­ PHYSICAL PORTS AND LOGICAL INTERFACES .............................................................................................. 10 TABLE 3 ­ LED DESCRIPTIONS .................................................................................................................................... 10 TABLE 4 ­ CRYPTO OFFICER SERVICES ........................................................................................................................ 12 TABLE 5 ­ USER SERVICE ............................................................................................................................................. 12 TABLE 6 ­ UNAUTHENTICATED OPERATOR SERVICE ................................................................................................... 12 TABLE 7 ­ AUTHENTICATION MECHANISM USED BY THE MODULES ............................................................................ 12 TABLE 8 ­ IMPLEMENTED ALGORITHMS AND CERTIFICATE NUMBERS ......................................................................... 13 TABLE 9 ­ LIST OF CRYPTOGRAPHIC KEYS, CRYPTOGRAPHIC KEY COMPONENTS, AND CSPS..................................... 15 TABLE 10 ­ ACRONYMS ............................................................................................................................................... 27 Bomgar B200TM and B300TM Remote Support Appliances Page 3 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 1 Introduction 1.1 Purpose This is a non-proprietary Cryptographic Module Security Policy for the B200TM and B300TM Remote Support Appliances (running firmware Base version 3.0.5FIPS and software version 10.2.8FIPS) from Bomgar Corporation. This Security Policy describes how the B200TM and B300TM Remote Support Appliances meet the security requirements of Federal Information Processing Standards (FIPS) Publication 140-2, which details the U.S. Government requirements for cryptographic modules. This document also describes how to run the module in a secure FIPS 140-2 mode. This policy was prepared as part of the Level 2 FIPS 140-2 validation of the module. The Bomgar B200TM and B300TM Remote Support Appliances are referred to in this document as the Bomgar Boxes, the cryptographic modules, or the modules. 1.2 References This document deals only with operations and capabilities of the module in the technical terms of a FIPS 140-2 cryptographic module security policy. More information is available on the module from the following sources: The Bomgar Corporation website (http://www.bomgar.com/) contains information on the full line of products from Bomgar. The Cryptographic Module Validation Program (CMVP) website (http://csrc.nist.gov/groups/STM/index.html) contains contact information for answers to technical or sales- related questions for the module. 1.3 Document Organization The Security Policy document is one document in a FIPS 140-2 Submission Package. In addition to this document, the Submission Package contains: Vendor Evidence document Finite State Machine document Executive Summary document Other supporting documentation as additional references This Security Policy and the other validation submission documentation were produced by Corsec Security, Inc. under contract to the Bomgar Corporation. With the exception of this Non-Proprietary Security Policy, the FIPS 140-2 validation documentation is proprietary to Bomgar and is releasable only under appropriate non-disclosure agreements. For access to these documents, please contact Bomgar. Bomgar B200TM and B300TM Remote Support Appliances Page 4 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 2 Bomgar B200TM and B300TM Remote Support Appliances 2.1 Overview Bomgar Corporation specializes in appliance-based solutions for remote support. These Remote Support Appliances (shown in Figure 1 below) give support technicians secure remote control of computers over the internet/LAN1/WAN2. The software works through firewalls with no pre-installed client on the remote computer. With Bomgar, a support technician can see the screen and control the system virtually as if physically present. Figure 1 ­ Bomgar B200 (left) and B300 The B200TM and B300TM Remote Support Appliances enable the use of remote support in multiple areas of an organization in a way that is secure, integrated and manageable. Bomgar's Remote Support Appliances integrate with LDAP3 for secure user management; prevent sensitive data from being routed outside the organization; and support extensive auditing and recording of support sessions. The logging is performed by the Bomgar Boxes, which allows for the review of all Customer and Support Representative interactions, including playback of all desktop screen data. They also integrate with leading systems management and identity management solutions, and include an API for deeper integration. Also with Bomgar, support managers can create support teams, customize queues and report on all support activity. The B200TM and B300TM Remote Support Appliances enable remote access to multiple common operating systems, including various Linux distributions. They also enable remote control of various kinds of systems, including laptops, desktops, servers, kiosks, point-of-sale systems, smartphones and network devices. The Bomgar Boxes can work over internal and extended networks, or they can be internet accessible. This allows support organization to reduce less effective means of support by driving requests through custom support portals hosted on the appliance. The Bomgar Boxes can route support requests to the appropriate technician or team. The Bomgar Boxes then mediate connections between Customers and Support Representatives, allowing chat sessions, file downloads/uploads, remote control of desktops, screen-sharing in either direction, running of presentations, and access to system information and diagnostics. To enable the functionality described above, Bomgar has implemented an architecture that places the Bomgar Boxes at the center of all communications (see Figure 2 below for a typical deployment scenario). The Bomgar Boxes provide a platform upon which one or more support "sites" are constructed. Sites represent individual help centers, and multiple sites can be set up to support multiple departments or groups in a company. Each site would offer a web site interface using Hypertext Transfer Protocol (HTTP) for unauthenticated services and Secure HTTP (HTTPS) for authenticated services, in addition to accepting direct client connections over a proprietary Bomgar- defined protocol. 1 LAN ­ Local Area Network 2 WAN ­ Wide Area Network 3 LDAP ­ Lightweight Directory Access Protocol Bomgar B200TM and B300TM Remote Support Appliances Page 5 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 4 Figure 2 ­ Typical Deployment The Bomgar Boxes have two primary binary components that provide the appliances' functionality. The first, called Base, is made up of the firmware that provides system-level configuration of a Bomgar Box. Settings such as IP5 addresses and SSL6 configuration are all configured via the Base interfaces. The second component is made up of the software that provides site-level configuration, as well as the software clients that users interact with. The web interface behind the /login page is part of the software, as are the Representative Console, Customer Client, Connection Agent, and all other clients which are downloadable from the Bomgar Boxes. The Bomgar B200TM and B300TM Remote Support Appliances are validated at the following FIPS 140-2 Section levels: Table 1 ­ Security Level Per FIPS 140-2 Section Section Section Title Level 1 Cryptographic Module Specification 2 2 Cryptographic Module Ports and Interfaces 2 3 Roles, Services, and Authentication 2 4 Finite State Model 2 5 Physical Security 2 7 6 Operational Environment N/A 7 Cryptographic Key Management 2 4 Rep ­ Representative; SSL ­ Secure Socket Layer; DMZ - Demilitarized Zone 5 IP ­ Internet Protocol 6 SSL ­ Secure Socket Layer 7 N/A ­ Not applicable Bomgar B200TM and B300TM Remote Support Appliances Page 6 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Section Section Title Level 8 Electromagnetic Interference / Electromagnetic Compatibility 2 9 Self-tests 2 10 Design Assurance 2 11 Mitigation of Other Attacks N/A 14 Cryptographic Module Security Policy 2 2.2 Module Specification The B200TM and B300TM Remote Support Appliances (running firmware Base version 3.0.5FIPS and software version 10.2.8FIPS) are multi-chip standalone modules that meet overall Level 2 FIPS 140-2 requirements. Physically, the modules are composed of the components of a standard server platform. The cryptographic boundary of the modules (denoted by the blue dotted line in Figure 3 and Figure 4) is defined by the outer case of the appliances, which surrounds the complete set of hardware, firmware, and software components. Figure 3 shows a block diagram for the B200, and identifies the various components, connections, and information flows. Data input/output, Control data, Status output Memory Data input/output System Clock Driver / Microprocessor EEPROM Networking Controller Generator PCI bus Cache PCI bus USB Motherboard HDD Power Power Supply Status LED ISA bus output Basic Input Super Input/ Output System Output (BIOS) Crypto Boundary KEY: Encrypted Data EEPROM ­ Programmable Read-Only Memory HDD ­ Hard Disk Drive Plaintext Data ISA ­ Industry Standard Architecture LED ­ Light-Emitting Diode PCI ­ Peripheral Component Interconnect USB ­ Universal Serial Bus Figure 3 ­ Block Diagram for the B200 Bomgar B200TM and B300TM Remote Support Appliances Page 7 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Figure 4 shows the same information for the B300. Note that, though Figure 4 shows a single hard disk, the B300 can support up to four to support RAID8 functionality. Additionally, please note that the B300 power supply is not included the within the cryptographic boundary Data input/output, Control data, Status output Memory Data input/output System Clock Driver / Microprocessor EEPROM Networking Controller Generator PCI bus Cache PCI bus USB Motherboard HDD Power Status Power LED Supply ISA bus output Basic Input Super Input/ Output System Output (BIOS) Crypto Boundary KEY: Encrypted Data EEPROM ­ Programmable Read-Only Memory HDD ­ Hard Disk Drive Plaintext Data ISA ­ Industry Standard Architecture LED ­ Light-Emitting Diode PCI ­ Peripheral Component Interconnect USB ­ Universal Serial Bus . Figure 4 ­ Block Diagram for the B300 2.3 Module Interfaces The modules' design separates the physical ports into four logically distinct and isolated categories. They are: Data Input Data Output Control Input Status Output Power Input Data input/output are the network data packets utilizing the services provided by the modules. These packets enter and exit the modules through the network ports. Control input consists of configuration and administration data 8 RAID ­ Redundant Array of Independent Disks Bomgar B200TM and B300TM Remote Support Appliances Page 8 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 entering the modules through the web interface and the input for the power and reset buttons. Status output consists of status information relayed via the LED9 indicators and the web interface. The physical ports and interfaces of the modules are depicted in Figure 5, Figure 6, and Figure 7 below. Figure 5 ­ Front View of B200 Figure 6 ­ Rear View of B200 9 LED ­ Light Emitting Diode Bomgar B200TM and B300TM Remote Support Appliances Page 9 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Figure 7 ­ Front and Rear View of B300 Of the ports and interfaces depicted in the figures above, only the following are enabled to be used in FIPS mode of operation: Network ports Power button Reset button Power connectors LEDs Table 2 lists the physical interfaces available in each Bomgar Box, and also provides the mapping from the physical interfaces to logical interfaces as defined by FIPS 140-2. Table 2 ­ Physical Ports and Logical Interfaces FIPS 140-2 Logical Interface B200 Physical Port B300 Physical Port Data Input Network ports Network ports Data Output Network ports Network ports Network ports, power button, Network ports, power button, reset Control Input reset button button Status Output LEDs, network ports LEDs, network ports Power Input Power connector Power connectors The cryptographic modules have a number of LEDs which indicate the state of the modules. The descriptions for the LEDs are listed below for each module. Table 3 ­ LED Descriptions Model LED Condition Description B200 Power On System on Bomgar B200TM and B300TM Remote Support Appliances Page 10 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Model LED Condition Description Off System off Blink HDD activity Hard Disk Drive (HDD) Off No HDD activity On Linked LAN1/LAN2 Blink Network activity Off Disconnected On System overheat condition Overheat Off System normal On System on Power Off System off Blink HDD activity Hard Disk Drive (HDD) Off No HDD activity On Linked B300 LAN1/LAN2 Blink Network activity Off Disconnected On System overheat condition Overheat/Fan Blink Fan failure Off System normal 2.4 Roles and Services The modules support role-based authentication. There are two roles in the module (as required by FIPS 140-2) that operators may assume: a Crypto Officer role and a User role. 2.4.1 Crypto Officer Role The Crypto Officer (CO) role is the administrator for the modules, and is responsible for the initial setup and maintenance. Descriptions of the services available to the Crypto Officer role are provided in the table below. Bomgar B200TM and B300TM Remote Support Appliances Page 11 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Table 4 ­ Crypto Officer Services Service Description Type of Access Monitor status Monitor the status of the modules Read, write, execute 10 Configure Bomgar Configure IP and TLS settings Read, write, execute Box settings Manage CO Manage CO account password Read, write, execute account Configure user Setup and monitor User accounts Read, write, execute accounts Execute self-tests Perform power-up self-tests on Execute demand Zeroize keys Zeroize plaintext keys Read, write , execute 2.4.2 User Role The User role is any Bomgar Support Representative who employs the remote support functionality provided by the Bomgar Boxes (see Table 5 below). User accounts are created and managed by the Crypto Officer, and specific features available to the User are based on the permissions set by the CO. A User does not have administrator rights to manage the modules or other users. A User cannot view or manage modules configuration or User settings. Table 5 ­ User Service Service Description Type of Access Employ Support Use the modules' available remote Read, write, execute Representative support features functionality 2.4.3 Unauthenticated Operator Services The module provides one service for unauthenticated operators. Its function is to provide a random identifier that is used to protect against a specific form of web browser attack. See Table 6 for that service. Table 6 ­ Unauthenticated Operator Service Service Description Type of Access Generate nonce Generate a nonce to prevent replay None attacks via web browser 2.4.4 Authentication Mechanism The Crypto Officer can access the modules remotely over a TLS session. The Crypto Officer authenticates to the modules using a user ID and password. Users authenticate themselves with a user ID/password combination. RSA digital certificate authentication is used during TLS sessions. Table 7 lists the authentication mechanisms used by the modules. Table 7 ­ Authentication Mechanism Used by the Modules Authentication Type Strength 10 TLS ­ Transport Layer Security Bomgar B200TM and B300TM Remote Support Appliances Page 12 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Authentication Type Strength Password Passwords are required to be at least 6 characters in length, and can be a maximum of 64 characters in length. Numeric, alphabetic (upper and lower cases), and keyboard/extended characters can be used, for a total of 95 characters to choose from. A six-character 6 password will yield a total of 95 = 735,091,890,625 possible combinations. RSA Public Key The modules support RSA digital certificate authentication during TLS sessions. Using Certificates conservative estimates and equating a 1024-bit RSA key to an 80-bit symmetric key, the 80 probability for a random attempt to succeed is 1:2 . 2.5 Physical Security The Bomgar B200TM and B300TM Remote Support Appliances are multi-chip standalone cryptographic modules and are enclosed in a hard and opaque metal case that completely encloses all of the internal components of the modules. There are only a limited set of vent holes provided in the case, and these obscure the view of the internal components of the modules. Tamper-evident labels are applied to the case to provide physical evidence of attempts to gain access to the modules' internal components. All of the modules' components are production grade. The placement of tamper-evident labels can be found in Section 3 of this document. 2.6 Operational Environment The operational environment requirements do not apply to the Bomgar Boxes. The modules provide only a limited operational environment; they do not provide a general purpose operating system. 2.7 Cryptographic Key Management The modules implement the FIPS-Approved algorithms shown in Table 8. Table 8 ­ Implemented Algorithms and Certificate Numbers Certificate Number Approved Security Function B200 B300 11 12 13 Advanced Encryption Standard (AES) in CBC , ECB , and OFB 1043 1043 (8-bit and 128-bit) modes (128-bit, 192-bit, and 256-bit keys) Triple Data Encryption Standard (TDES) ­ CBC, ECB, OFB (8-bit 791 791 14 and 128-bit), and CFB (8-bit and 64-bit) with 2- and 3-key 15 RSA ANSI X9.31 (key generation) ­ 1024-, 1536-, 2048-, 3072-, 497 497 and 4096-bit RSA Public Key Cryptography Standard #1 (PKCS#1) v1.5 497 497 (sign/verify) ­ 1024-, 2048-, 3072-, and 4096-bit RSA Probabilistic Signature Scheme (PSS) (sign/verify) ­ 1024-, 497 497 2048-, 3072-, and 4096-bit 11 CBC ­ Cipher Block Chaining 12 ECB ­ Electronic Codebook 13 OFB ­ Output Feedback 14 CFB ­ Cipher Feedback 15 ANSI ­ American National Standards Institute Bomgar B200TM and B300TM Remote Support Appliances Page 13 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Certificate Number Approved Security Function B200 B300 Secure Hash Algorithm (SHA)-1, SHA-224, SHA-256, SHA-384, and 993 993 SHA-512 Keyed-Hash Message Authentication Code (HMAC) using SHA-1, 585 585 SHA-224, SHA-256, SHA-384, and SHA-512 ANSI X9.31 A.2.4 PRNG 594 594 The module also supports the following non-FIPS-Approved algorithms: RSA key transport: 1024-, 1536-, 2048-, 3072-, 4096-bits (key wrapping; key establishment methodology provides between 80 and 150 bits of encryption strength) RC4 RC4-40 DES DES-40 MD5 The module supports the CSPs listed in Table 9 below. Bomgar B200TM and B300TM Remote Support Appliances Page 14 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Table 9 ­ List of Cryptographic Keys, Cryptographic Key Components, and CSPs Key Key Type Generation / Input Output Storage Zeroization Use RSA private 1024-, 1536-, 2048-, Internally generated Exits in encrypted Hard disk in plaintext By command or Key exchange for key pair 3072-, or 4096-bit form overwritten by TLS sessions RSA key another key or by factory reset Session key 256-bit AES CBC 128 Internally generated Exits in encrypted Resides on volatile By power cycle or Data encryption and key, or 192-bit TDES form during TLS memory only in session termination decryption for TLS CBC 112 key handshake plaintext sessions Crypto 6-character minimum Enters the module in Never exits the Hard disk in hashed Overwritten by Authenticates the Officer password encrypted form modules form another password or CO password zeroized by factory reset User 6-character minimum Enters the module in Never exits the Hard disk in hashed Overwritten by Authenticates the password password encrypted form modules form another password or User zeroized by factory reset PRNG seed 32 bytes of random Internally generated Never exits the Resides on volatile By power cycle, Seeds the FIPS- key value modules memory only in session termination, Approved PRNG plaintext or factory reset PRNG seed 16 bytes of random Internally generated Never exits the Resides on volatile By power cycle, Seeds the FIPS- value modules memory only in session termination, Approved PRNG plaintext or factory reset Bomgar B200TM and B300TM Remote Support Appliances Page 15 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 2.8 EMI/EMC The modules were tested and found conformant to the EMI/EMC16 requirements specified by 47 Code of Federal Regulations, Part 15, Subpart B, Unintentional Radiators, Digital Devices, Class A (i.e., for business use). 2.9 Self-Tests The Bomgar Boxes perform the following self-tests at power-up to verify the integrity of the firmware binaries and the correct operation of the FIPS-Approved algorithm implementations employed by the modules: Firmware integrity check using a SHA-1 EDC17 AES Known Answer Test (KAT) TDES KAT RSA KATs (sign/verify) HMAC KATs (SHA-1, SHA-224, SHA-256, SHA-384, and SHA-512) SHA-1 KAT (note that all SHA-2 implementations are tested as part of the underlying mechanism of the HMAC SHA self-tests) ANSI X9.31 PRNG KAT If any of the power-up self-tests fail, then the modules enters an error state, logs the error to a file, and disables all cryptographic operations. The Bomgar Boxes perform the following conditional self-tests: ANSI X9.31 A.2.4 PRNG Continuous RNG test: Verifying the correct operation of the PRNG algorithm implementation. Continuous RNG test for entropy gathering: Verifying the correct operation of the seeding mechanism for the FIPS 182-2 PRNG. RSA pair-wise consistency check (sign/verify): Verifying that a newly generated RSA key pair works properly. If any of the conditional self-tests fail, then the modules enter a soft error state until the error can be cleared. 2.10 Design Assurance Bomgar follows highly stabilized design procedures. The design goes through many phases of review and inspections, and implementations undergo rigorous quality assurance testing. Bomgar uses the following products for configuration management (CM) of the firmware and documentation: Subversion 1.6.4 (source code control and build management) SharePoint MOS Server 2007 (product management and user documentation) Agile Advantage 2006 (Network Engines Inc. hardware) These tools are used for firmware version control, code sharing, build management, and document control. Additionally, Microsoft Visual SourceSafe version 6.0 is used to provide configuration management for the module's FIPS documentation. This firmware provides access control, versioning, and logging. 16 EMI/EMC ­ Electromagnetic Interference/Electromagnetic Compatibility 17 EDC ­ Error Detection Code Bomgar B200TM and B300TM Remote Support Appliances Page 16 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 2.11 Mitigation of Other Attacks This section is not applicable. The modules do not claim to mitigate any attacks beyond the FIPS 140-2 Level 2 requirements for this validation. 2.12 Cryptographic Module Security Policy As stated above, this Security Policy specifies the following for the Bomgar Boxes: identification and authentication policy services provided to the supported authorized roles "show status" and "self-test" services allowed type(s) of access to the CSPs the physical security mechanisms implemented Bomgar B200TM and B300TM Remote Support Appliances Page 17 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 3 Secure Operation The Bomgar B200TM and B300TM Remote Support Appliances meet Level 2 requirements for FIPS 140-2. The sections below describe how to ensure that the module is running securely. 3.1 Initial Setup The following sections provide the necessary step-by-step instructions for the secure hardware installation of the Bomgar B200 and B300, as well as the steps necessary to configure the modules for FIPS Approved mode operation. If you have any questions or if issues arise at any point during the installation and configuration of your Bomgar Box, contact the Bomgar support team at 1-877-8-BOMGAR x2. 3.1.1 B200 Hardware Setup In order to setup the Bomgar B200 the following steps will need to be performed by an authorized individual: 1. Inspect and apply the tamper evident labels as described in Section 3.1.2 directly below. 2. Follow the procedures included in the Hardware Setup Guide to install your B200 in your server rack. 3. After you've installed the Bomgar B200 per the Hardware Setup Guide, refer to the included Getting Started Guide and configure your network settings. 4. Once the Bomgar B200's network settings are correctly configured, return to Section 3.1.4.1 in this document to configure your B200 for FIPS mode. 3.1.2 B200 Label Inspection The B200 will be shipped from the factory with all required labels affixed. Upon delivery an authorized individual shall take the following steps to ensure that the module was not tampered with during shipment and that the labels have been applied properly: 1. Inspect all tamper-evident labels that shipped pre-applied to the B200 chassis, ensuring that each label shows no sign of tampering. The label placement should be exactly as show in Figure 8, Figure 9, Figure 10, and Figure 11 and in addition should not show any signs of removal or tampering. If you find a label that is questionable in appearance, contact Bomgar support at 1-877-8-BOMGAR x2. Pre-Applied Tamper Labels Figure 8 ­ B200 Top Label Placement Bomgar B200TM and B300TM Remote Support Appliances Page 18 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Pre-Applied Tamper Labels Figure 9 ­ B200 Bottom Label Placement Pre-Applied Tamper Labels Figure 10 ­ B200 Left Top Label Placement Bomgar B200TM and B300TM Remote Support Appliances Page 19 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Pre-Applied Tamper Labels Figure 11 ­ B200 Rear Vent Label Placement 3.1.3 B300 Hardware Setup In order to setup the Bomgar B300 the following steps will need to be performed by an authorized individual: 1. Unpack the Bomgar B300 and remove the front bezel from the front of the B300. 2. Loosen the set screw on the right side of the front bezel. This screw keeps the tab in place during shipping. 3. Press the tab on the right side of the front bezel and pull the front bezel towards you, right side first. 4. Reseat the hard drives: a. Remove each of the hard drives by pressing the dark red buttons to unlatch the drive carrier handles. Use the handles to pull the drives about halfway out of the Bomgar chassis. b. As you reinsert each of the drives, the carrier handles will begin to close. Close the handles (you will feel them lock) and fully insert the drives into the B300 by firmly pressing on the left and right edges of the front of the drive carriers. Even if no movement is felt, this helps to ensure that the disk is completely engaged. 5. Reattach the B300's front bezel: a. Engage the left side of the faceplate first, taking care to align the stubs of the faceplate with the drilled holes in the left ear. b. Repeat on the right side then tighten the set screw. Take care not to over tighten this screw. 6. Inspect and apply the tamper-evident labels as described in Section 3.1.4. 7. Follow the procedures included in the Hardware Setup Guide to install your B300 in your server rack. 8. After you've installed the Bomgar B300 per the Hardware Setup Guide, refer to the included Getting Started Guide and configure your network settings. 9. Once the Bomgar B300's network settings are correctly configured, return to Section 3.1.4.1 in this document to configure your B300 for FIPS mode. Bomgar B200TM and B300TM Remote Support Appliances Page 20 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 3.1.4 B300 Label Inspection and Application The B300 will be shipped from the factory with all required labels pre-applied except for the two front bezel labels. This is to allow the end-user to reseat the drives upon receipt before affixing the front bezel to the appliance. Upon delivery an authorized individual shall take the following steps to ensure that the module was not tampered with during shipment and that the labels have been applied properly: 1. Inspect all tamper-evident labels that shipped pre-applied to the Bomgar B300 chassis (see Figure 12 Figure 13 and Figure 14), ensuring that each label shows no sign of tampering and is properly placed. If you find a label that is questionable in appearance, contact Bomgar support at 1-877-8-BOMGAR x2. 2. To apply the front bezel labels, first you must clean the top surface and front bezel of the B300 with isopropyl alcohol in the area where the tamper-evident labels will be placed (see Figure 12 and Figure 13). 3. Holding label by edges, place label on surface as indicated in Figure 12 and Figure 13. 4. Apply the included tamper-evident labels by rubbing gently across entire label to ensure adhesion to the surface. NOTE: Any attempt to reposition or remove the label will result in the voiding of that label and leave a residue on the surface. 5. Allow the labels to fully adhere to the B300 within 24 hours within a physically secure environment before placing into the intended environment. Front Bezel Tamper Label Pre-Applied Tamper Labels Figure 12 ­ B300 Top Label Placement Bomgar B200TM and B300TM Remote Support Appliances Page 21 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Front Bezel Tamper Label Pre-Applied Tamper Label Figure 13 ­ B300 Bottom Label Placement Pre-Applied Tamper Label Figure 14 ­ B300 Rear Vent Label Placement 3.1.4.1 B200 and B300 FIPS Mode Configuration Once all necessary initialization procedures have been performed as described in the preceding sections, the module needs to be configured to comply with FIPS 140-2 requirements. Once configured as described in this section the module will be considered to be in FIPS-Approved mode, which can be verified at any time by viewing the Security Tab configuration and ensuring it matches Figure 15 (NOTE: Figure 15 is identical for both the B200 and 300 with the exception of the heading). FIPS-Approved Mode Configuration Log into the Bomgar Administrative Interface (e.g. support.example.com/appliance/) and configure your settings as described below18: 1. Navigate to the SSL Configuration page under the Security tab (see Figure 15 below). 18 NOTE: The module comes preloaded with a default password. The Crypto Officer is responsible for changing this password before proceeding with the configuration steps. Bomgar B200TM and B300TM Remote Support Appliances Page 22 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 2. Disable SSLv2 by ensuring that the Allow SSLv2 checkbox is cleared. 3. Disable SSLv3 by ensuring that the Allow SSLv3 checkbox is cleared 4. Ensure that only FIPS-Approved cipher suites are enabled: a. TLS_RSA_WITH_3DES_EDE_CBC_SHA b. TLS_RSA_WITH_AES_128_CBC_SHA 5. Click the Save button to commit these configuration changes. 6. When generating an SSL Certificate, do NOT specify a private key password prior to generating the certificate. Bomgar B200TM and B300TM Remote Support Appliances Page 23 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Figure 15 ­ SSL Configuration Page Bomgar B200TM and B300TM Remote Support Appliances Page 24 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 3.1.5 Firmware/Software Version Verification To ensure that the module is running the validated versions of the module firmware and software, operators should compare the running versions to those documented in this Security Policy. To obtain the version of the Base firmware, an operator must visit the /appliance site, which is the interface used by the Crypto Officer. To obtain the software version, an operator must visit the /login site, which requires the use of the credentials of the User role. Upon signing in, both display the "Status" page by default showing the version number. 3.2 FIPS Mode Compliance Any time the module deviates from the configuration detailed in Section 3.1.4.1 above, the module will be considered to be in a non-FIPS-Approved mode of operation. Additionally, the guidance provided below must be followed to ensure that the module remains in its FIPS- Approved mode of operation. Failure to do so will result in non-compliance. When entering OR leaving FIPS-Approved mode, navigate to the Basics page under the Status tab and clear all existing CSPs by clicking the Reset to Factory Defaults button. NOTE: All firmware and software will be completely uninstalled after reset. Never install a non-FIPS-validated version of the Bomgar software. When using the module's administrative interface, do not use the Advanced Support page under the Support tab. When using the management interface, do not use the Support page under the Management tab. Never install a Bomgar software package via the Software Management page under the Management tab. Instead, ensure that any received Bomgar software packages are FIPS-Approved, and upload them from the Updates page under the Support tab of the administrative interface (e.g. support.example.com/appliance/). 3.3 Crypto Officer Guidance The Crypto Officer can initiate the execution of self-tests, and can access the module's status reporting capability. Self-tests can be initiated at any time by power cycling the module. 3.3.1 Management It is the responsibility of the Crypto Officer to ensure that the modules are set up to run securely. Please refer to Section 3.1 above for guidance that the Crypto Officer must follow for the modules to be considered in a FIPS- Approved mode of operation. For details regarding the management of the modules, please refer to the appropriate Bomgar Box Administrative User's Guide. 3.3.2 Zeroization Session keys are zeroized at the termination of the session, but are also cleared when the modules are power-cycled. All other CSPs may be zeroized by issuing the Reset to Factory command and rebooting the modules. The Crypto Officer must wait until the modules have successfully rebooted in order to verify that zeroization has completed. Bomgar B200TM and B300TM Remote Support Appliances Page 25 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 3.4 User Guidance The User does not have the ability to configure sensitive information on the modules, with the exception of their password. The User must be diligent to pick strong passwords, and must not reveal their password to anyone. Additionally, the User should be careful to protect any secret/private keys in their possession. Bomgar B200TM and B300TM Remote Support Appliances Page 26 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 4 Acronyms Table 10 ­ Acronyms Acronym Definition AES Advanced Encryption Standard AGP Accelerated Graphics Port ANSI American National Standards Institute CBC Cipher Block Chaining CFB Cipher Feedback CM Configuration Management CMVP Cryptographic Module Validation Program CO Crypto Officer CSP Critical Security Parameter DMZ Demilitarized Zone ECB Electronic Codebook EDC Error Detection Code EEPROM Electrically Erasable Programmable Read-Only Memory EMC Electromagnetic Compatibility EMI Electromagnetic Interference FIPS Federal Information Processing Standard HDD Hard Disk Drive HMAC (Keyed-) Hash Message Authentication Code HTTP Hypertext Transfer Protocol HTTPS Secure Hypertext Transfer Protocol IP Internet Protocol ISA Industry Standard Architecture KAT Known Answer Test LDAP Lightweight Directory Access Protocol LED Light Emitting Diode MAC Message Authentication Code N/A Not Applicable NIST National Institute of Standards and Technology OFB Output Feedback PCI Peripheral Component Interconnect PKCS Public Key Cryptography Standard PRNG Pseudo Random Number Generator PSS Probabilistic Signature Scheme Bomgar B200TM and B300TM Remote Support Appliances Page 27 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice. Security Policy, Version 1.0 March 15, 2010 Acronym Definition RAID Redundant Array of Independent Disks RNG Random Number Generator RSA Rivest, Shamir, and Adleman SHA Secure Hash Algorithm SSH Secure Shell SSL Secure Sockets Layer TDES Triple Data Encryption Standard TLS Transport Layer Security USB Universal Serial Bus WAN Wide Access Network Bomgar B200TM and B300TM Remote Support Appliances Page 28 of 28 © 2010 Bomgar Corporation This document may be freely reproduced and distributed whole and intact including this copyright notice.